SHIPPING & RETURNS

Shipping & Returns Policy

Pherolec Global Ltd

At Pherolec Global, we are committed to providing a reliable, efficient and transparent delivery service. Please review our shipping, delivery and returns policies before placing your order.

1. United Kingdom Shipping

We offer delivery to eligible addresses within the United Kingdom, subject to the geographical restrictions outlined below.

Delivery Options

Standard Delivery – FREE

  • Shipping Cost: Free of charge for eligible UK orders.

  • Dispatch Time: Orders are normally dispatched within 1–2 business days.

  • Estimated Delivery Time: 1–3 business days following dispatch.

  • Tracking: All orders are shipped using a tracked delivery service.

Express Delivery

For customers requiring faster delivery, an express shipping option is available at an additional charge.

  • Estimated Delivery Time: 1–2 business days.

  • Shipping Cost: Calculated and displayed at checkout.

Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on the courier, destination and circumstances beyond our control.

UK Shipping Restrictions

We currently do not deliver to the following locations:

  • Jersey (all JE postcodes)

  • Guernsey (all GY postcodes)

  • Isle of Man (all IM postcodes)

  • Selected Scottish Highlands and Islands postcodes (HS1–HS8)

  • British Forces Post Office (BFPO) addresses

  • P.O. Box addresses

Additional geographical restrictions may apply depending on courier availability.

Order Processing

Orders placed on Saturdays, Sundays or UK bank holidays will be processed on the next business day.

Business days are Monday to Friday, excluding applicable public holidays.

If your order has not arrived within 7 calendar days of dispatch, please contact our customer support team so that we can investigate the delay.

Invoices are available electronically upon request.

2. International Shipping

Pherolec Global offers international delivery to selected destinations, including the United States, subject to shipping availability and applicable restrictions.

International Delivery Options

Standard Tracked International Delivery

  • Dispatch Time: 1–2 business days.

  • Estimated Delivery Time: 3–5 business days following dispatch.

  • Tracking: All orders are shipped using a tracked delivery service.

  • Shipping Cost: Displayed at checkout.

Express International Delivery

An express delivery option may be available for selected destinations at an additional charge.

  • Estimated Delivery Time: 1–2 business days, subject to destination and courier availability.

  • Shipping Cost: Calculated and displayed at checkout.

International delivery times are estimates and may be affected by customs clearance, local courier operations, public holidays or other circumstances beyond our control.

International Shipping Conditions

  • Orders placed on weekends or applicable public holidays will be processed on the next business day.

  • Deliveries to P.O. Box addresses are not accepted unless expressly agreed in advance.

  • Customers are responsible for providing complete and accurate delivery information.

  • Any applicable import duties, customs charges or local taxes not collected at checkout may be payable by the recipient.

If your international order has not arrived within 14 calendar days of dispatch, please contact us promptly for assistance.

Invoices are issued electronically.

3. Returns & Refund Policy

We want you to be satisfied with your purchase from Pherolec Global Ltd.

If you are not completely satisfied with your order, you may request a return within 14 calendar days of receiving your products, subject to the conditions below and your applicable statutory consumer rights.

Return Eligibility

To qualify for a return under our standard returns policy:

  • Products must be unused, unopened and in their original condition.

  • Containers must be full, with no evidence of use or tampering.

  • Products must be returned with their original packaging where reasonably possible.

  • Proof of purchase, such as an order number or invoice, must be provided.

  • The purchase must have been made directly through the official Pherolec Global online store.

Important: For hygiene and health protection reasons, sealed products that have been unsealed after delivery may not be eligible for return where permitted by applicable consumer law.

This restriction does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.

How to Return an Item

To request a return, please follow these steps:

  1. Contact Us: Email pherolec.global@gmail.com within 14 calendar days of receiving your order, providing your order number and reason for return.

  2. Await Return Instructions: Our customer service team will provide the relevant return address and instructions.

  3. Prepare Your Return: Securely package the product and include your invoice, order confirmation or order number.

  4. Ship Your Return: Send the parcel to the designated return address using a reliable, tracked shipping service.

  5. Retain Your Receipt: Keep your proof of postage and tracking details until your return has been processed.

We strongly recommend using an insured and tracked delivery service, as customers are responsible for ensuring that returned items reach us safely, subject to applicable consumer law.

Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs.

However, where a return is required because a product is faulty, damaged, incorrect or otherwise does not conform to the order, Pherolec Global Ltd will cover reasonable return shipping costs where required by applicable law.

Please contact us before returning a damaged or incorrect product so that we can arrange an appropriate resolution.

4. Refund Processing

Once your returned products have been received and assessed, we will process any refund due in accordance with applicable consumer law.

  • Refunds will normally be issued to the original payment method.

  • We aim to process eligible refunds within 7–10 business days after receiving the returned goods.

  • Refunds will include the original standard delivery charge where required by applicable consumer law.

  • Additional charges for premium or express delivery services may be excluded where permitted by law.

Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.

Where statutory cancellation rights apply, refunds will be issued within the legally required timeframe.

5. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs of the product and packaging, where available.

We will review your request and arrange an appropriate remedy, which may include a replacement or refund in accordance with applicable consumer protection laws.

6. Purchases Through Third-Party Marketplaces

This returns policy applies to purchases made directly through the official Pherolec Global online store.

Orders placed through third-party marketplaces, including Amazon, Walmart and eBay, should be managed through the relevant marketplace's returns and customer service procedures, without affecting any applicable statutory rights.

7. Contact Information

If you have any questions regarding shipping, delivery, returns or refunds, please contact our customer support team.

Pherolec Global Ltd

Email: pherolec.global@gmail.com

Telephone: +44 7940 261 628

Website: www.pherolec-global.com

We aim to respond to all customer enquiries as promptly as possible.

This policy does not affect any statutory rights available to consumers under applicable UK or international consumer protection legislation.